Out of Hours
Your GP out-of-hours services are the responsibility of the Clinical Commissioning Group. If you or your family need urgent medical care when the surgery is closed, please phone 111 for the out-of-hours services.
If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to see a nurse, or indeed arrange a hospital attendance.
If you have a problem which you feel needs attention urgently on the same day and cannot await a routine consultation, please phone the Receptionist, who will take your details and ask a clinician to phone you back, and they will then deal with your problem in the most appropriate manner.
Distance Selling Pharmacies
We have a number of patients who use distance selling pharmacies, such as Pharmacy2u, to order their medication.
Where this is the case, we send the prescription on to the distance selling pharmacy when requested by post as we do not do the Electronic Prescribing Service (EPS). Should medication then not be received from the distance selling pharmacy, this needs to be taken up with them directly. Your surgery will not be able to help at this stage.
Please note that distance selling pharmacies like this are only allowed to deal with patients by post, telephone or internet, not in person.