Noticeboard

Out of Hours

Your GP out-of-hours services are the responsibility of the Clinical Commissioning Group. If you or your family need urgent medical care when the surgery is closed, please phone 111 for the out-of-hours services.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit. A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to see a nurse, or indeed arrange a hospital attendance.

 

Urgent Appointments

If you have a problem which you feel needs attention urgently on the same day and cannot await a routine consultation, please phone the Receptionist, who will take your details and ask a clinician to phone you back, and they will then deal with your problem in the most appropriate manner.

 

Distance Selling Pharmacies

 

We have a number of patients who use distance selling pharmacies, such as Pharmacy2u, to order their medication.

 

Where this is the case, we send the prescription on to the distance selling pharmacy when requested by post as we do not do the Electronic Prescribing Service (EPS).   Should medication then not be received from the distance selling pharmacy, this needs to be taken up with them directly.  Your surgery will not be able to help at this stage.

 

 Please note that distance selling pharmacies like this are only allowed to deal with patients by post, telephone or internet, not in person.

Accessibility Statement for My Surgery Website

This website is run by My Surgery Website. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • the website is available with an integrated screen reader plugin Browsealoud.
  • the website is available with an integrated screen reader plugin Userway.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • video streams do not have captions
  • functionality inserted into the website via iframes

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Call or email us

Email: enquiries@mysurgerywebsite.co.uk

Tel: 0333 433 0021

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

My Surgery Website
Indigo House
Sussex Avenue
Hunslet
Leeds
LS10 2LF

Email: enquiries@mysurgerywebsite.co.uk

Report all accessibility issues for My Surgery Website via email to enquiries@mysurgerywebsite.co.uk with the email subjects “Accessibility Problem”.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

My Surgery Website is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Disproportionate burden

Link Description

Not all external link descriptions specify the link destination. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose in Context).

My Surgery Website is a content management system and don’t control the content users add.

Inline Styling

Some content contains inline styling. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

My Surgery Website is a content management system and don’t control the content users add.

Content that’s not within the scope of the accessibility regulations

Audio Captions

YouTube fails to show audio descriptions as default. This fails WCAG 2.1 success criterion 1.2.5 (Audio Description).

The information is from third party software and added via an iframe on to our site. There is a setting option to turn on audio description via the video.

How we tested this website

This website was last tested on 10th September 2020. The test was carried out My Surgery Website. We tested the site using the Chrome extension application WAVE. The website also went under manual testing.

We tested:

Our main website platform

  • all templates
  • all default colour combinations available via the platform
  • all widgets

This statement was prepared on 10th September 2020. It was last updated on 10th September 2020.

 
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