Tel: 0115 896 9991

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Late & Missed Appointments Policy

Please help us by arriving in good time for your appointment.

Patients arriving late have missed their appointment and will be required to rebook. This promotes fairness for patients who have arrived on time and avoids delay.

Missed and late appointments impact on our provision of care to patients who need our services.

If you opt into mobile messaging, we can text you to remind you about your upcoming appointment.

Please take the time to cancel any appointment you will not be able to attend as soon as you can, preferably by 24 hours prior to the appointment time, by contacting us on 0115 896 9991, or by clicking here. You can also cancel via text message if you have signed up to receive appointment reminders.

We monitor patients who persistently miss appointments, or fail to give sufficient notice that they cannot attend.

Unfortunately, patients who have missed 3 appointments in 12 months will receive a formal warning letter and may be removed from the practice list.