Complaints and compliments

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Simply contact the Team Leader and they will set all the necessary wheels in motion. Further written information is available in the complaints leaflet which can be obtained from reception. We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

Alternatively, the complaints leaflet from your surgery is available to download below:

Bingham complaints leaflet

Cotgrave – complaints leaflet

Cropwell Bishop-complaints leaflet

Third party consent form