Zero tolerance of violent or abusive behaviour

  • We take seriously any threatening, abusive or violent behaviour against any of our staff or patients and operate a zero tolerance policy.

Our reception staff follow procedures that help the practice to function efficiently and have the right to work in a safe and secure environment.

The practice will not tolerate:

  • Verbal abuse to staff, which prevents them from doing their job, or makes them feel unsafe.
  • Threats of violence, or actual violence, to a GP, or a member of his, or her staff.

The GPs have the right to remove any patient from our list who behaves in the above manner (with immediate effect).