• We take seriously any threatening, abusive or violent behaviour against any of our staff or patients and operate a zero tolerance policy.

Our reception staff follow procedures that help the practice to function efficiently and have the right to work in a safe and secure environment.

The practice will not tolerate:

• Verbal abuse to staff, which prevents them from doing their job, or makes them feel unsafe.
• Threats of violence, or actual violence, to a GP, or a member of his, or her staff.

The GPs have the right to remove any patient from our list who behaves in the above manner (with immediate effect).

Belvoir Health Group can offer a variety of opportunities in primary health care. If you do not see anything listed then please check back or drop us an email.

We are a training practice, helping qualified doctors, known as registrars, complete the final stages of their GP training.

We believe that achieving and maintaining training practice status enhances the quality of medical care that we provide for our patients. It also enables patients to see a wider range of clinicians and allows the surgery to benefit from the fresh ideas and approaches brought by young doctors. These doctors become an integral part of the practice team.

Video recordings

As a training practice video recordings are sometimes made of consultations. These are made for teaching purposes only. Video recording are only done with your consent. However, we do stress that all aspects of general practice, including training, are governed by strict rules of confidentiality. No examinations are filmed.

Medical students

Patients may also meet medical students from the University of Nottingham in the surgery. These students are undergoing a very important part of their medical training and your co-operation is valuable and much appreciated. No intrusion on the privacy of a consultation will take place and again you have the right to refuse their presence if you feel more comfortable.

Privacy notice

As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways that are safe, transparent and what you would reasonably expect. Please find documents and links below.

GDPR Privacy Notice v3.1 September 2023

COVID19 Privacy Notice v6 August 2023

Please click here to read the ‘How we use your information’ leaflet.

The Practice Data Protection Officer is Paul Couldrey of PCIG Consulting Limited.

Any queries in regard to Data Protection issues should be addressed to him at:

Email: Couldrey@me.com

Postal: PCIG Consulting Limited 7 Westacre Drive Quarry Bank Dudley West Midlands DY5 2EE

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We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Help us to help you

We are part of PartnersHealth.

PartnersHealth LLP was formed in 2015 by the GP Partners of the General Practices in Rushcliffe in response to the changing NHS landscape. It is constituted as a membership organisation, a partnership of partnerships.

PartnersHealth aims to enhance individual practices business resilience, develop standard processes, reduce variation and increase quality and patient engagement leading to enhanced delivery and experience of care.

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

• Provide you with information about the NHS and help you with any other health-related enquiry
• Help resolve concerns or problems when you are using the NHS
• Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
• Provide you with information and help introduce you to agencies and support groups outside the NHS
• Inform you about how you can get more involved in your own healthcare and the NHS locally
• Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
• Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS and the functions it is intended to provide, please click here.

Contact the Patient Experience Team

Telephone

0115 8839570

Email

ncccg.patientexperience@nhs.net

Write to

Patient Experience Team
Greater Nottingham Clinical Commissioning Partnership
Standard Court
1 Park Row
Nottingham
NG1 6GN

In person

If possible, please make an appointment as there may not be anyone available from the team if you call in.

Belvoir Health Group

Infection Control Annual Statement  2020

Created October 2020

Next Review October 2021

Purpose

This annual statement will be generated each year in accordance with the requirements of The Health and Social Care Act 2008 Code of Practice on the prevention and control of infections and related guidance. It summarises:

 Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event Procedure/ Notifiable Diseases)

• Details of any infection control audits undertaken and actions undertaken
• Details of any risk assessments undertaken for prevention and control of infection
• Details of any staff training
• Any review and update of policies, procedures and guidelines

Infection Prevention and Control (IPC) Lead

Belvoir Health Group’s lead for IPC is Emma Mitchell

The IPC Lead is supported by : The Lead GP in infection control: Dr Anna Griffiths

Infection transmission incidents (Significant Events)

Significant events (which may involve examples of good practice as well as challenging events) are investigated in detail to see what can be learnt and to indicate changes that may lead to future improvements. All significant events are reviewed in the monthly or weekly meetings and learning is cascaded to all relevant staff.

In the past year there have been no significant events related to infection control.

A commentary on the impact of Covid-19 on the operation of the organisation with regard to IPC is at the end of this statement.

Infection Prevention Audit and Actions

The Annual Infection Prevention and Control internal audit was completed by Emma Mitchell and Denise Bowler (Operations Manager) in January 2020. The resulting action plan has been reviewed by Emma Mitchell and Dr Anna Griffiths in October 2020.

As a result of the audit the following things occurred within in the practice:

• Review of completion of mandatory annual hand hygiene education for clinical staff and follow up of defaulters
• Review of completion of mandatory annual infection control training for all staff and follow up of defaulters
• Replacement of tubes of lubrication jelly with single use sachets
• Mop inverters installed in cleaners’ rooms (Cotgrave surgery)
• Replacement of broken bin (Cotgrave surgery)
• Minor repairs to separate staff and patient toilets (Cotgrave surgery)
• Instigation of weekly cleaning schedules for shelves in clinical rooms (Cotgrave surgery)
• Replacement of disposable privacy curtains- delayed delivery- in accordance with 6 month change policy (Cotgrave surgery)
• Supply of purple bin to clinical room (Cotgrave surgery)
• Removal of clutter from clinical rooms – all sites
• Toys have been removed from waiting areas
• Repairs to seals between wall and washable flooring (Bingham surgery)
• Improved standard of hygiene achieved to baby changing area (Bingham surgery)
• An improved standard of cleaning provided by contractors ( Cropwell Bishop surgery)

Consideration has been given to conditions not compliant or at risk of not being compliant with best practice in IPC as priorities when refurbishment of the premises occur.

• Carpet in clinical / waiting areas (Cropwell Bishop and Bingham)
• Lack of janitorial unit for emptying/filling mop bucket (Cropwell Bishop)
• Fabric seats (Cropwell Bishop)
• Cropwell Bishop does not currently have an outside clinical waste store – waste is collected directly from the rooms on a weekly basis. The situation is being monitored- may need to change with increased generation of clinical waste through increased use of Personal Protective Equipment

Risk Assessments

Risk assessments are carried out so that best practice can be established and then followed. In the last year the following risk assessments were carried out/ reviewed:

Annual Legionella risk assessment. To ensure that the water supply does not pose a risk of the infection Legionnaire’s disease to users of the premises.

Clinical staff underwent FFP3 respirator fit assessment

All staff underwent risk assessments after declared conditions to determine an individual’s risk in the event of contracting Covid-19 and therefore appropriate place of work during the different stages of the Covid-19 epidemic

Immunisation: The organisation has processes in place to ensure that staff are up to date with hepatitis B immunisation and are offered relevant vaccinations eg MMR, influenza

Training

Staff receive training in IPC at induction and mandatory annual update currently provided via Bluestream Academy

Emma Mitchell and Dr Griffiths have undertaken eLFH modules on Infection Control this year

Staff have received information on use of Personal Protective Equipment and other IPC in relation to Covid -19 eg self isolation policy, handwashing /decontamination, patient isolation, decontamination of rooms and instruments,  maintaining social distancing and limiting patient numbers and flow within the buildings

Policies

Policies relating to IPC are in place and are available to staff. They are reviewed and updated annually or when necessary and new policies are added in line with changes in legislation and guidance. This year a Red Room policy has been introduced for seeing patients with respiratory symptoms and or a temperature during the coronavirus pandemic.

 

Responsibility

It is the responsibility of all employees to be familiar with this statement and individual roles and responsibilities within.

Review

It is the responsibility of the IPC Lead and the lead GP for reviewing and producing the Annual Statement for and on behalf of Belvoir Health Group

Covid-19

The ongoing epidemic has introduced unprecedented challenges for our organisation for IPC and other domains. Referencing a combination of existing IPC principles and guidance and new national and CCG guidance Belvoir Health Group has adopted new working arrangements to limit the potential for spread of Covid-19 to patients and staff. A Covid committee was convened and continues to meet regularly to plan and review operations in keeping with latest guidance and information. Summary of changes implemented:

• Reducing patient attendance at surgery- 1^st patient contact via telephone, switch to ETP prescribing
• Identification of most vulnerable patients
• Identification and shielding of vulnerable staff- working from home
• Access to testing- active coronavirus and arranging antibody tests for staff
• Closing Cropwell Bishop surgery due to IPC risks and currently operating in a limited staff and patient capacity due to need for social distancing of staff and patients
• Correct use of personal protective equipment, donning , doffing, disposal
• Installation of hand hygiene stations
• Arrangements for social distancing of patients in surgery and working staff
• Installation of protective screens in reception
• Operation of a red room for high risk patients needing face to face assessment on 1 site only and cleaning schedule
• Procurement and monitoring of supplies of PPE, fit testing for FFP3 masks for clinicians
• Education of staff and sharing of information
• Adherence to self isolation policies
• More intensive cleaning schedules
• New arrangements for flu clinics
• Limiting risks to staff during home visits

Dr A Griffiths 7.10.2020

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below.

However it should be noted that the prescribed method for calculating earnings is potentially misleading, because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Belvoir Health Group during the year ended 30 June 2020 was £78,726 before tax and national insurance.

This was for 6 full time GPs, 14 part time GPs and 0 locum GPs who worked in the practice for more than 6 months.

Practice Complaints Procedure

Patient feedback is important to us as it helps us to improve the service we provide to patients. We take patient complaints seriously and will attempt to address your concerns to your satisfaction.

How do I make a complaint?

If you wish to complain please contact the Complaints Manager (Nicola Everitt) either in person, by phone or in writing:

Tel: 0115 896 9991

Address:

Belvoir Health Group

Bingham Medical Centre

Newgate Street

Bingham

Nottingham. NG13 8FD

Or complete this form and the Complaints Manager will set all the necessary wheels in motion.

 

If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so.

 

What Happens Next?

The complaint will be acknowledged within 3 working days.  The practice will respond, after investigation, within the timeframe specified to you at the acknowledgement stage of the process.  Some complaints may take longer to address but you will be informed of a response time.  If this cannot be met, the practice will keep you informed.

Please be assured making a complaint will not adversely affect your ongoing healthcare at the practice.  We will deal with you fairly, compassionately and will endeavour to resolve the situation to a satisfactory conclusion.

Wherever possible, we aim to learn from complaints and take action to avoid similar occurrences. 

 

How do I complain to someone Independent?

GP Practices would prefer to have the opportunity to answer complaints ourselves in the first instance. However, you may pass your complaint directly to:

Patient Experience Team

Nottingham and Nottinghamshire Integrated Care Board

Sir John Robinson House

Sir John Robinson Way

Arnold

Nottingham

NG5 6DA

Tel: 0115 8839570

Email: nnicb-nn.patientexperience@nhs.net

If you would like further information please follow the link to the ICB website: Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB

Here’s a copy of the practices complaint leaflet:

BHG-Complaints Patient Information Leaflet

Third party consent form