We try to make sure that our patients see the most appropriate member of our staff. For some patients and conditions, GPs are best and for others a nurse may be best.
Before you book an appointment with a GP please consider whether an appointment with a practice nurse might be appropriate. They can help you with a wide range of medical problems. We also have a growing team of additional staff including Advanced Nurse Practitioners, Pharmacists, First Contact Physios and Social Prescribers who may be best placed to help you.
Our receptionists can help direct you to the best person for you to see if you share some information about your condition with them.
Advanced Nurse Practitioners
The Advanced Nurse Practitioners are Nurses who have undertaken extra training in clinical assessment, including history taking and physical examinations so they can safely manage patients presenting with a wide range of undiagnosed conditions.
First Contact Physiotherapists
The first contact physios, sometimes known as musculoskeletal practitioners are experienced physiotherapists that have advanced skills to enable them to diagnose and recommend appropriate management of musculoskeletal conditions.
Anyone who has a musculoskeletal complaint can be booked in with the first contact physio (FCP) team as the first point of contact via the reception team. Musculoskeletal conditions include any joint, bone and muscle problems. They will be assessed by one of the team and can discuss appropriate management options.
The FCP’s can provide services such as general advice and exercises but are also able to refer on for imaging, further physiotherapy and secondary care and aid in providing appropriate pain management. They work closely with the rest of the multi-disciplinary team to ensure that any other medical concerns can be managed effectively.
What conditions First Contact Physios see?
- All soft tissue injuries, sprains, strains or sports injuries
- Arthritis – any joint
- Problems with muscle ligaments, tendons or bone e.g tennis elbow, carpal tunnel syndrome, ankle sprains etc
- Spinal pain including lower-back pain and neck pain
- Spinal related pain in arms or legs
- Changes to walking
- Post – orthopaedic surgery
If you have a cough, cold, headache or other minor ailment try treating yourself at home first. Find out more about treatments for common minor ailments.
Please remember that self-care for common conditions can help free up our GPs’ time, making it easier to get an appointment when you have a more serious condition.
This symptom checker may provide useful information relating to your symptoms.
Your pharmacist can help too
Pharmacists are highly trained health professionals and can give you confidential health advice for a range of common illnesses and complaints.
For many coughs, colds, aches and pains your local pharmacy will be able to help. Just give them a call or drop in – there’s no need to make an appointment.
We also have a Practice Pharmacist who supports the GPs by reviewing patients medication to make sure it is suitable. They may make contact with you if you are identified as potentially benefitting from this service.
Your pharmacists can also help you decide if you need to see a doctor or nurse.
GP Out of Hours
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.
111 is the free NHS non-emergency number.
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next
NHS Urgent Care Centre
The NHS Care Centre is based at Seaton House, London Road, Nottingham NG2 4LA. The centre offers assessment and treatment for health conditions that are urgent but non-life-threatening such as:
- Minor burns and scalds
- Minor head injury with no loss of consciousness
- Skin infections and animal bites
- Suspected broken bones, sprains and strains (X-ray is available on site)
- Eye infections and minor eye injuries
No appointment is needed: just drop in between 7am and 9pm 365 days a year.
Newark Urgent Care Centre
The Newark Urgent Care Centre is a minor injuries unit that treats a range of acute conditions. It is currently only operating between the hours of 9am to 10pm due to Coronavirus.
It is based at Newark Hospital, Boundary Road , Newark, Nottinghamshire, NG24 4DE.
A&E is for life-threatening accidents and emergencies only. Before you go there, ask yourself, “Is it a real emergency?”
If not, please consider using other local health services before you visit A&E.