Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Help us to help you

Please treat our staff in the manner that you expect to be treated yourself.

  • Our aim is to provide you with a high quality standard of service. We need your co-operation to achieve this.
  • We welcome suggestions or comments. Please make these known to any member of staff or Doctor.
  • We operate a complaints procedure that meets the National criteria. If you have any concerns, please do not hesitate to call the Surgery Team Leader, who will give you further information.
  • Similarly, the Practice will inform patients of any unreasonable behaviour. We operate a zero-tolerance policy regarding violent or abusive patients, and we will remove those responsible from our patient list and will seriously consider prosecuting.